Customer care
Returns & Refunds.
You may cancel your order and return items within 15 days of receiving your order.
Last updated 05/11/2026
from receiving all items in your order.
from telling us you are cancelling.
from us receiving the items, to your original payment method.
to get a full refund for a faulty item.
Your Right to Cancel
1.1You may cancel your order at any time before delivery, or within 15 days of receiving all items in your order.
1.2To cancel, please notify us by email or telephone, or complete the cancellation form at the end of this policy. You do not need to give a reason.
1.3A refused delivery is treated as a cancellation. The cost of returning the parcel to us, up to £15, will be deducted from your refund.
Returning Your Items
2.1Items must be returned within 14 days of notifying us of your cancellation.
2.2Return postage is your responsibility unless the item is faulty or incorrect. On request, we can provide a prepaid return label; its cost, up to £15 depending on parcel size and location, will be deducted from your refund.
2.3Please pack items securely in an outer box and do not apply tape or labels directly to the product packaging.
2.4Please send returns to:
Returns address
StriveX Returns, 27 Lichfield Rd, Dagenham, RM8 2AT, United Kingdom.
Condition of Returned Items
3.1You may examine items as you would in a shop. Please keep all tags, labels and racket handle wraps in place.
3.2Where an item has been used or handled beyond what is necessary to examine it, we may reduce your refund to reflect the reduction in its value.
Refunds
4.1We will refund the price of the returned items and, where the whole order is cancelled, the standard delivery charge. Additional charges for premium delivery options, such as Priority or Express delivery, are non-refundable.
4.2Refunds are issued to your original payment method within 14 days of us receiving the returned items, or proof of return if sooner. Orders cancelled before dispatch are refunded within 14 days of cancellation.
Non-Returnable Items
5.1Unless faulty, the following items cannot be returned:
- rackets strung to your chosen string type or tension;
- shirts customised with a name or number, and other personalised products.
Exchanges
6.1We do not offer direct exchanges. Please return the original item for a refund and place a new order.
Faulty, Damaged or Incorrect Items
7.1If an item is faulty, please contact us with your order number, a description of the fault and photographs or a short video.
7.2Items damaged in transit, missing or sent in error should be reported as set out in section 8 of our Delivery Policy.
7.3Within 30 days of delivery, you are entitled to a full refund for a faulty item. After 30 days, we will repair or replace the item, or issue a refund where a repair or replacement is not possible.
7.4Faulty, damaged and incorrect items may be returned free of charge. Normal wear and tear, accidental damage and misuse are not faults.
Cancellation Form
Please complete and return this form only if you wish to cancel your order.
To: StriveX Ventures Ltd, 27 Lichfield Rd, Dagenham, RM8 2AT,
United Kingdom. Email: [email protected]
Contact Us
Returns help
Questions about returns?
For any questions about returns or refunds, please contact us. Please quote your order number and give as much detail as possible.
Monday to Friday 6am–6pm, Saturday 7am–4pm
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.