Customer care
Delivery Policy.
This Delivery Policy applies to all orders placed on strivex.shop.
Last updated 04/11/2026
on rackets, shuttlecocks, clothing and accessories over £70.
for orders placed before 1pm, Monday to Saturday.
for most orders to arrive after dispatch.
a damaged, missing or incorrect item.
Delivery Areas
1.1We deliver to all addresses in the United Kingdom, including England, Scotland, Wales and Northern Ireland, and to the Channel Islands.
1.2A delivery surcharge may apply to the Scottish Highlands and Islands, Northern Ireland, the Channel Islands and other remote postcodes, and delivery to these areas may take longer.
Delivery Charges
2.1Rackets, shuttlecocks, clothing and accessories:
| Order value | Delivery charge |
|---|---|
| Under £70 | £4.99 |
| £70 and over | Free |
2.2Feeding and stringing machines are charged separately and are excluded from free delivery. Standard and Priority delivery apply to machines imported to order. Express delivery and collection apply to machines held in UK stock.
| Machine | Standard (25–35 days) | Priority (12–18 days) | Express (3–5 days) | Collection (Dagenham, RM8) |
|---|---|---|---|---|
| SmashBot B3 | Free | £75 | £150 | £100 |
| SmashBot B5, B7 | Free | £125 | £175 | £100 |
| SmashBot B2202A, B2300A, S4025A | Free | £150 | £250 | £100 |
| SmashBot S8025A | Free | £250 | £150 | £100 |
| ServeBot T3, T5, T7 | Free | £50 | £100 | £70 |
| AeroStringer S6 | Free | £150 | £250 | £100 |
2.3All delivery charges are confirmed at checkout before payment. Where a product page differs from this policy, the product page applies.
Dispatch and Delivery Times
3.1We dispatch orders Monday to Saturday, except on bank holidays. Orders placed before 1pm on a dispatch day are dispatched the same day. Orders placed after 1pm, or on a Sunday or bank holiday, are dispatched on the next dispatch day.
3.2Orders are delivered by Parcelforce, Evri or Royal Mail (Tracked 24 and Tracked 48). Most orders arrive within 2–3 working days of dispatch.
3.3Orders that include racket stringing or shirt customisation (name and number printing) need one additional working day to prepare, and are dispatched one working day later than standard orders.
3.4Next-day delivery is not available at checkout. For urgent orders, please contact us before ordering.
3.5Tracking details are available on request. Please email or call us with your order number, and we will send you the tracking details for your parcel.
3.6All delivery times are estimates. They may be affected by events outside our control, such as severe weather or courier delays.
Packaging
4.1Every item is inspected before dispatch and packed to arrive in excellent condition.
4.2Packaging is chosen by product type. Lightweight items are sent in mailers or poly bags. Heavy or fragile items are sent in double-wall cartons.
4.3Void fill, such as bubble wrap or air pillows, is used to stop items moving in transit.
Machine Deliveries
5.1Each machine is delivered in three boxes. No signature is required on delivery. Please check that all three boxes have arrived, and report any missing box within 48 hours of delivery, as set out in section 8.
5.2Where the quantity ordered exceeds our UK stock, delivery times will vary, as the remaining machines are imported to order. We will confirm the delivery date with you before dispatch. For larger orders, such as club or academy purchases, please contact us for a quotation.
Safe Place and Neighbour Delivery
6.1Where you instruct the courier to leave your parcel in a safe place or with a named neighbour, your order is considered delivered once it has been left as instructed.
6.2Using a safe place or a redirect address may extend delivery beyond the estimated time.
Missed and Refused Deliveries
7.1If a delivery cannot be completed, the courier will attempt redelivery or leave the parcel at a local collection point. Parcels returned to us after unsuccessful delivery attempts may be re-sent for an additional delivery charge, or cancelled and refunded in accordance with our Returns & Refunds Policy.
7.2Refused deliveries are treated as a cancellation. The cost of returning the parcel to us, up to £15, will be deducted from your refund.
Damaged, Missing or Incorrect Items
8.1Please inspect your order on arrival and notify us within 48 hours of delivery if any item is damaged, missing or incorrect. Please include your order number and photographs of the item and its packaging.
8.2Please keep all packaging and do not use the item while your claim is reviewed. Where a return is required, we will provide a prepaid return label and send a replacement or issue a full refund, including delivery charges.
Lost Parcels
9.1If your order has not arrived within 3 working days of the expected delivery date, please contact us and we will open an investigation with the courier. If the parcel is confirmed lost, we will send a replacement or issue a full refund.
Contact Us
Delivery help
Questions about delivery?
For any questions about delivery, please contact us. Please quote your order number and give as much detail as possible.
Monday to Friday 6am–6pm, Saturday 7am–4pm
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.